Reptile Terms & Conditions 

Our Policy & Commitment

Guarantee: Guarantee: All animals are guaranteed to be healthy and feeding. Snakes will be properly sexed. Claims must be notified within 48 hours of receipt. If not satisfied, we will replace the animal (buyer pays return freight) or refund your money. After 48 hours, we assume no liability for health, feeding, or condition of the animal. Feeding card, genetics Photo I.D., and after-arrival care information will be provided. We are dedicated to the care and maintenance of all our Reptiles. All animals will be properly represented. We will not mislead lineage to make a sale! We are not a breeding mill; we do not mass produce to make a profit.

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Please Note for PayPal Users: Please Note for PayPal Users: PayPal Buyer Protection does not cover live animals regarding health, condition, or survival after the 48-hour inspection window. By paying via PayPal, the buyer agrees to these Terms of Sale and acknowledges that claims filed after 48 hours will not be honored by Living Art Reptiles™ and are ineligible for PayPal protection. 

Payment: Payment in full is necessary before the snake(s) will be shipped. We accept the following secure methods of payment:

 

1). Credit / Debit Cards: Processed via secure invoice (Stripe/Square). Recommended for buyer and seller protection.

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2). PayPal Goods & Services: Buyer assumes all risk regarding live animal health post-delivery. PayPal Buyer Protection does not cover live animals regarding health or condition after 48 hours.

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3.) Zelle / Bank Wire: Accepted only if the sender's name matches the buyer's ID exactly. Funds must be verified as cleared in our account before shipping. We do not ship to third parties on Zelle payments.

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We DO NOT accept: Personal checks, business checks, cashier’s checks, or money orders due to high fraud risk.

Payment Plans: We offer flexible payment plans on select animals.

 

• Terms: A 50% non-refundable deposit is required to secure the animal. 

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• Ownership: The animal remains the property of  Living Art Reptiles™ until the balance is paid in full. 

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• Default: Failure to complete payments results in forfeiture of the deposit and the animal, which will be relisted for sale. 

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• Contact us for full details before ordering.

Reservations: Reservations are "first come, first served." A 20% non-refundable deposit is required to secure your spot. Deposits are only refundable if we cannot fill your order.

Shipping Method & Delivery Point: We ship exclusively via FedEx Priority Overnight. To ensure the highest survival rates and avoid exposure to extreme temperatures on delivery trucks or porches, all live animal shipments are sent "Hold at Location" to your nearest FedEx Ship Center (Hub) for customer pickup.

Residential Delivery: Only available upon specific written request and assumes all risk of weather exposure and delivery delays. We strongly advise against it during summer (>85°F) and winter (<45°F).

Location Type: Shipments are held only at FedEx Ship Centers (staffed by FedEx employees). We do not ship to FedEx Office, Walgreens, or authorized drop-off locations, as these often refuse live animals.

Live Arrival Guarantee & Inspection Protocol: We guarantee live arrival. The inspection and claim process is adapted for Hub pickup.

Notification Window: You must notify us within 1 hour of picking up the package from the Hub.

Inspection Location: You must inspect the animal immediately upon arrival at the Hub counter or in your vehicle in the Hub parking lot.

Note: Do not open the inner containment (deli cup/bag) at the Hub. Verify the animal is alive and moving through the ventilation holes or by gently tilting the container. Full unboxing should be done in a secure environment (home), but life must be verified at the Hub.

Claim Requirements: To validate a DOA claim, you must provide:
- Photos of the unopened box at the Hub (showing the label and Hub signage).
- Photos/video of the animal showing its condition (DOA) taken immediately after opening the outer box (can be in your vehicle).
- Proof of pickup time (tracking screenshot or receipt).

Remedy: We will replace the animal (shipping included) or issue a full refund.

Shipping Schedule:
- Ship Days: Monday through Wednesday only.
- Pickup Deadline: Animals must be picked up on the day of arrival. Leaving an animal at the Hub overnight is strictly prohibited and voids the guarantee.

Temperature & Safety Protocols:

Heat/Cold Embargoes: If temperatures at the destination exceed 90°F or drop below 40°F, we will automatically ship to a Hub regardless of customer preference.

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