Reptile Terms & Conditions 

Our Policy & Commitment

Guarantee: All animals are guaranteed to be healthy and feeding. Snakes will be properly sexed. If you are not completely satisfied with your shipment we will replace any animal for the cost of the return freight, or refund your money if notified within 48 hours of receipt. After 48 hours of the shipment arrival, we assume no further liabilities. Genetics are verifiable and guaranteed on all sales. Feeding card, genetics Photo I.D. and after arrival care information will be provided. We are dedicated to the care and maintenance of all of our Reptiles. All animals will be properly represented. We will not mislead linage to make a sale! We are not a breeding mill; we do not mass produce to make a profit.

Payment: Payment in full is necessary before the snake(s) will be shipped. We accept the following methods of payment: personal checks, business checks, cashiers checks, money orders and Credit Cards through Paypal on some sales.

Payment Plans: We do offer very flexible payment plans on some of our available animals. Please don't hesitate to contact us for full details.

Reservations: Reservations can be made on a "first come, first served" basis. To secure your place on a reservation list we must receive a 20% deposit. Deposits are non-refundable unless we cannot fill your order.

Shipping Method & Delivery Point: We ship exclusively via FedEx Priority Overnight. To ensure the highest survival rates and avoid exposure to extreme temperatures on delivery trucks or porches, all live animal shipments are sent "Hold at Location" to your nearest FedEx Ship Center (Hub) for customer pickup.

Residential Delivery: Only available upon specific written request and assumes all risk of weather exposure and delivery delays. We strongly advise against it during summer (>85°F) and winter (<45°F).

Location Type: Shipments are held only at FedEx Ship Centers (staffed by FedEx employees). We do not ship to FedEx Office, Walgreens, or authorized drop-off locations, as these often refuse live animals.

Live Arrival Guarantee & Inspection Protocol: We guarantee live arrival. The inspection and claim process is adapted for Hub pickup.

Notification Window: You must notify us within 1 hour of picking up the package from the Hub.

Inspection Location: You must inspect the animal immediately upon arrival at the Hub counter or in your vehicle in the Hub parking lot.

Note: Do not open the inner containment (deli cup/bag) at the Hub. Verify the animal is alive and moving through the ventilation holes or by gently tilting the container. Full unboxing should be done in a secure environment (home), but life must be verified at the Hub.

Claim Requirements: To validate a DOA claim, you must provide:
- Photos of the unopened box at the Hub (showing the label and Hub signage).
- Photos/video of the animal showing its condition (DOA) taken immediately after opening the outer box (can be in your vehicle).
- Proof of pickup time (tracking screenshot or receipt).

Remedy: We will replace the animal (shipping included) or issue a full refund.

Shipping Schedule:
- Ship Days: Monday through Wednesday only.
- Pickup Deadline: Animals must be picked up on the day of arrival. Leaving an animal at the Hub overnight is strictly prohibited and voids the guarantee.

Temperature & Safety Protocols:

Heat/Cold Embargoes: If temperatures at the destination exceed 90°F or drop below 40°F, we will automatically ship to a Hub regardless of customer preference.

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